Accounts Receivable Specialist at Dow Jones

Accounts Receivable Specialist

Remote – USA

Full time

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Job Description:

This role will report to Order Management Associate Director remote.


  • Regular and prompt phone and email contact with customers who are approaching or have reached an overdue status to minimize bad debt risk
  • Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives
  • Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner
  • Meet defined department and individual goals along with assigned month end reporting requirements and metrics
  • Establish and maintain effective and cooperative working relationships within the department and company including OPIS, AXXIS, and Dow Jones. Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
  • Manage customers by remaining polite, tactful, firm, and professional and follow up frequently for payment commitments, Provide high-quality customer service in a timely manner
  • Maintain client confidentiality and always deliver a consistent and professional level of service
  • Enter detailed notes and client information in our CRM system, NetSuite
  • Coordinate with outside collection agency to address extreme bad debt clients
  • Work with billing team to monitor the central email box where customer billing replies and inquiries go
  • Review customer accounts on a regular basis for account cleanup and submit requests to billing team to perform cleanup transactions
  • Work with Dow Jones Finance team to complete vendor forms and customer registrations
  • Submit customer invoices into their designated billing portals, as needed
  • Research and perform special projects and other activities as needed

Performance Expectations:

  • 2-3 years+ collections experience preferred
  • Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
  • Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.
  • Develop a positive working relationship with internal and external stakeholders
  • Solid Microsoft Excel skills, preferred
  • Solid Google suite knowledge, including Gsheets, Docs and Slides preferred

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

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To enter one of our US based offices: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.