Administrative Support Associate at Dray Alliance

Administrative Support Associate




We’re transforming the world of freight

Dray Alliance is pioneering truly digital-first port logistics and is one of the fastest-growing companies in the world of supply chain. We’re using data and technology to transform drayage, and we hold ourselves to the high standard of delivering radical — not just incremental — solutions to the problem. Since our founding in 2018, we’ve raised tens of millions of capital from top venture capital firms like Matrix Partners and Craft Ventures and we’ve been on a mission to transport freight more efficiently by eliminating waste.

An Admin Associate is responsible for the day-to-day appointment making for both loads out and empty in containers. This individual will work directly with the terminals via their website, email, or even phone call if needed to ensure that containers are avoiding demurrage and per diem. Admin Associates work directly with the CSM team to make sure our processes directly align with customers’ best interests.

What You’ll Do

  • Complete administrative tasks related to the container lifecycle including but not limited to Delivery Order (DO) entry, appointment setting, customer billing, and creating dual transactions
  • Look for efficiencies or opportunities to better serve our customers on a daily basis
  • Respond to the needs of customers and provide personalized services
  • Research as needed information using available resources
  • Take relevant notes about container status
  • Identify any issues that customers reports
  • Report on customer feedback

What success in this role looks like

  • Communicate with the internal team to create transparency to avoid overlaps
  • Successfully pivot/adapt to the constant change in the work environment when presented with new features and challenges
  • Being proactive and detail-oriented is a must

What You’ll Bring

  • Minimum Qualifications:
  • Effective communication skills
  • Knowledge of retention and recall
  • Ability to handle pressure
  • Be able to multi-task while working with speed and efficiency
  • Prioritization and problem-solving
  • Have Empathy
  • Be a team player
  • Ability to ask for help
  • Ability to navigate computer software
  • Preferred Qualifications:
  • Previous contact center experience
  • Knowledge of logistics/supply chain or Drayage
  • Bi-lingual (Spanish)

What You’ll Get

  • Competitive salary
  • Comprehensive healthcare plans including medical, dental, and vision
  • Maternity/paternity leave program
  • Diverse and inclusive culture
  • Remote, in office, or flex work options

What’s it like to work at Dray Alliance?

We look at Dray Alliance as a constant work in progress and we live the spirit of continuous improvement. We work in a company of humble, analytical, curious people who treat their colleagues exceptionally well. We’re a highly cross-functional organization and leverage these relationships and teamwork to win. Check us out on Built In LA’s 22 Startups to Watch in 2022 and how we’re modernizing America’s Freight Industry.

Dray Alliance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.