Air Travel Agent- Remote Sign-On/Retention Bonus
Nationwide, USA | Air Services | Fully remote
Air Travel Agent-Remote Sign-On/Retention Bonus
$43,000 a year + Sign-on and Retention Bonus
Viking is Growing!! We are currently looking for Air Travel Agents for our high-volume Air Department. The successful Air Travel Agent will have experience and a track record of success as a luxury Air travel coordinator or similar roles within a travel agency, providing the highest degree of warm, personable, and professional service.
** This is a 100% work from home opportunity**
We are offering a $2,000 sign-on bonus after successfully completing 7 weeks of training! Additionally, we are offering a $3,000 retention bonus after successfully completing 6 months of employment.
The Air Travel Agent responds to questions regarding the air booking process, as well as Viking policies and airline services. Agents must be seasoned users of Sabre or other GDS. It must be second nature for them to search and book (or change) flights while building guest confidence and generating excitement for the guest’s vacation plans. To deliver this service, the Air Travel Agent must quickly learn and accurately employ new technical and procedural information on an ongoing basis.
Job Responsibilities
- Primarily answer inbound calls, and as needed generated outbound calls to guests, travel agents, and colleagues
- Communicate with callers using in a professional friendly manner
- Address technical and procedural questions about booking air with Viking
- Book and service airline reservations using Sabre and Viking systems
- Quote and book Viking’s special negotiated air fares, while explaining airline and Viking processes and requirements
- Using active listening, problem solving, and critical thinking skills the APA will proactively offer relevant options for the guest while efficiently and personably guiding them through the call.
- Navigate various air tools including the cruise reservation system, Sabre (airline system), airline web resources, SharePoint, CRM, and internal reporting
- Expertly employ resources and skills to prevent and manage escalations
- Support department-wide initiatives as needed
- Irregular operations for weather, geopolitical, airline, and technical impacts to the guests’ journey
- Processing and notifying guests of airline schedule changes
Requirements:
- Minimum 2 years previous customer facing role in a high-volume Travel Agency, Airline, Tour Operator, Consolidator or Cruise line Air Department
- Intermediate to advanced knowledge of Sabre (or other GDS) including ability to book, ticket, refund, price, and assign seats is strongly preferred
- Knowledge of world geography
- Basic proficiency on MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
- Superior customer service and communication skills
- High school diploma required. Bachelor’s degree a plus
- Availability to work variable shifts, including holidays evenings and weekends (pre-scheduled), and will volunteer to work overtime when offered
Position Technical & Home Office Requirements
- Proficiency with basic computer applications and equipment
- MS Office products (Excel, Outlook, and Word)
- Web conferencing software (Zoom, Teams)
- Windows Sound and Video Settings
- Must be able to provide:
- A distraction-free workspace/environment
- Space for a desktop computer with two to three monitors
- Stable power source and internet connection:
- Dedicated high-speed internet (minimum of 20 Mbps Upload) and ethernet connection
- Connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi’s, or Hotspots
- Ability to ‘plug in’ your equipment to your Modem/router during work times
Compensation & Benefits
- Excellent Medical, Dental, Vision, Life, and Disability Insurance benefits at a highly subsidized rate
- 401(k) with company annual match
- Transportation reimbursement
- Paid training
- Paid vacation
- Paid holidays
- Opportunity to take a free and/or discounted Viking cruise
- Other travel discounts through IATA
- Discounted theater, theme park, and movie tickets
- Employee wellness program
- Gym membership benefits
About Viking
Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans, and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure‘s 2016, 2017, 2018, 2019, and 2020 “World’s Best” Awards.