Assistant IT Support Informatique at World Food Programme

WFP is looking for candidates with integrity and professionalism who share our humanitarian principles.
Staff selection is done on a competitive basis and we are committed to promoting diversity and gender balance.

In accordance with United Nations policies, female candidates are strongly encouraged.

Job Title: IT Assistant IT Support

Contract Type:Special Service Agreement

Place of affection 😛 ort-au-Prince

Position Level: SSA

Duration: 6 months

Number of positions: 1

Unit: ICT


The World Food Programme (WFP) is the world’s largest humanitarian agency fighting hunger. WFP works for a world where every man, woman and child has permanent access to enough food to lead a healthy and active life.

The World Food Programme Office in Port-au-Prince, Haiti, is in the process of recruiting an IT Assistant for its humanitarian operations in the same office.


Under the general supervision of the TEC Manager and the direct supervision of the TEC Operations Associate, you will be responsible for the following tasks (note that this list is not exhaustive):

. Be responsible for managing the entire IT environment of the office

• Assist the associate with IT operations

• Participate in the support service and the processing of various requests on Easy Vista

• Perform system and hardware maintenance tasks, such as operating a dedicated network

• Monitoring and protection of the system, to ensure that the technology is working effectively.

• Monitor technology reliability, identify user needs, analyze data and produce accurate reports to recommend IT solutions to support decision-making based on available information.

• Support the coordination of the implementation of new applications (software) to facilitate the work of WFP staff

• Write standard documents such as user manuals so that users are informed and trained in TEC products and services.

• Implement improvement methods and processes within the TEC unit to support the continuous evolution of the TEC services provided.

• Ensures motion control of all TEC and telecom equipment in the office and produces monthly reports to the direct supervisor.

• Monitor core equipment and submit a weekly report to the supervisor.

• Report IT problems for which interventions are required

• S’assurer que les utilisateurs adhèrent aux normes organisationnelles

• Participer à la mise en œuvre de projets informatiques au niveau local, régional et du siège

• Effectuer d’autres tâches définies par le chef de l’unité TEC


• Avoir un diplôme universitaire en informatique ou en télécommunications

• Avoir au moins deux ans d’expérience dans un poste similaire

• Capable de concevoir, développer, tester, appliquer et maintenir des systèmes d’information/applications/bases de données/matériel et/ou logiciel.

• Avoir une connaissance de base des radios de communication et du système de communication par satellite

• Avoir participé ou réalisé un projet informatique

• Avoir une solide expérience dans le domaine des réseaux (CISCO et IP)

• Avoir un minimum de connaissances dans le processus de gestion de l’environnement informatique

• Travailler avec rigueur et méthode

• Planifier et organiser le travail et rédiger des documents techniques clairs et concis et communiquer verbalement efficacement en anglais et en français.

• Able to handle a large volume of work and in short time frames.

• Able to work with patience and tact with people of different cultures and nationalities

• Able to travel to provincial offices (within the country) and work in stressful conditions


• Good knowledge of French and/or English

• Good knowledge of databases

• Ability to understand and write in French and English

• General knowledge of UN system policies, rules, regularizations and procedures governing its administration

Application deadline: February 22, 2022

How to apply

Follow the links below for application:
Vacancy Number: 154847
Job Level: SSA4
Contract Type: Special Service Agreement
Duty Station: Port-au-Prince
Internal Application:
External Application: