Authorization Coordinator at Ginger Mental Health

Authorization Coordinator

at Headspace Health


Headspace and Ginger have recently merged to become Headspace Health! While roles are still being recruited separately on our respective websites, new hires from this point forward will be joining Headspace Health. For more information, please speak with your recruiter!

About the Authorization Coordinator role at Headspace Health:

As we grow our health plan partnerships and clinical volume, the Authorization Coordinator will play an important role to ensure insurance / EAP authorizations are in place – a key component to access clinical care, and successfully bill payers. This role will be responsible for proactively and accurately coordinating and obtaining information required in the authorization process. An enthusiastic, self-motivated and detail-oriented professionals with a desire for a fast-paced, high-growth environment would do well in this role.

This is a remote role in the US.

How your skills and passion will come to life at Headspace Health:

  • Proactively coordinate all information required of the authorization process, ensuring complete, accurate and timely information collection and entry
  • Efficiently obtain and track authorizations approvals from payers by phone, fax and electronic data exchange
  • Accurately transcribe and verify fax authorizations to create eligibility files and electronic medical records
  • Support the authorizations to billing pathway in submitting claims when needed
  • Work claim rejections and denials related to authorizations
  • Address questions from patients and other internal stakeholders (e.g. Member Support, Clinicians, etc.) regarding authorizations
  • Effectively organize and manage workload to ensure timely completion
  • Communicate responsively and positively with external partners and internal teammates
  • Collaborate w/ clinical operations team as needed in support of access to care, and successful claims submission
  • Meet weekly with manager and team to collaborate on individual and team objectives and outcomes

What you’ve accomplished:

  • BA/BS in Social Sciences or related field; or at least three (3) years of relevant experience in a health care physician billing environment
  • Proficient working knowledge of G-Suite and organizational skills required
  • Strong organizational, time management, and problem-solving skills
  • Strong attention to detail, fast learner
  • Strong interpersonal and written communication skills
  • Comfortable with ambiguity and excelling in a scaling start-up environment
  • Self-directed & motivated
  • Genuine connection to Ginger’s mission and behavioral health