Business & Strategy Ops Manager
Location: US – remote
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.
Airbnb.org, a new non-profit organization and distinct brand system that builds on a long history of connecting people in times of crisis to safe, comfortable places to stay. This work began at Airbnb in 2012, when a Host named Shell reached out wanting to offer her home for free to those impacted by Hurricane Sandy in New York City. Since then, Airbnb and now Airbnb.org has partnered with Hosts, nonprofit organizations, emergency management agencies and governments to provide stays to people around the world in times of crisis. Today, building upon 8 years of learnings and experience providing temporary housing to 75,000 refugees, asylum seekers and people displaced by disaster or other crises across 104 countries, Airbnb.org has announced a series of commitments to diversity, equity and inclusion including centering marginalized communities in its work and in team composition.
Airbnb.org’s Business Operations and Strategy Manager will work closely with the Executive Director and Leadership team of Airbnb.org, and will report to the Senior Business Operations and Strategy Lead. They will support activities such as:
- Strategy: Support administration of strategic planning processes
- Manage Operating Cadence: Partner closely with Business and Strategy Ops Lead and Leadership to run project and strategy reviews, evaluate performance against stated goals and objectives
- Cross-Functional Collaboration: Structure analyses and create materials to help teams optimize operating efficiency and communicate to and collaborate with cross-functional teams and senior stakeholders
- Special Projects: Drive specific projects agreed upon by Leadership; identify areas of opportunity for potential investment or incubation; manage strategic pilots and programs as appropriate
Responsibilities:
Business operations management
- Prepare communication of strategy, business performance, and operational updates to key stakeholders and executives, including Airbnb E-team and.org Board of Directors
- Support annual and quarterly planning processes. Pull together strategy drafts with direction from Executive Director and input from team and stakeholders.
- Work with Finance + Data Science to assess business performance and special projects needed for the team to explore areas of weakness or opportunities.
- Create systems for visibility into performance that highlight opportunities through data.
- Maintain organization reporting of OKR and status updating for various stakeholders
Operational rigor and discipline
- Design and manage monthly, quarterly and annual business operation meetings that are Airbnb.org-wide
- Facilitate various team meeting agenda and action items
- Conduct deep dives into strategic, operational, or functional topics as needed
- Develop processes and documentation to support organization planning and reporting
- Prepare a regular cadence of execution reporting
Incubate and drive special projects
- Design, program manage, and/or drive strategic pilots and business programs
- Drive ad hoc projects for various functions or teams at Airbnb.org
Team communications
- Draft communications on behalf of Executive Director (emails, presentations)
- Manage team communication strategy and execution (ex: team all hands, Q&A sessions, written team feedback, etc.)
- Monitor current events and company/team news and suggest Exec Director communications to address important issues with team
Requirements:
- 5-8 years business experience, with management consulting or FP&A background preferred
- Proven ability to produce high-quality, data-driven analyses and recommendations in a fast paced environment
- Strong written, verbal, and presentation communications to all audiences, including executives and Board members
- Strong strategic and critical thinking skills
- Experience running business operational reviews and planning processes a plus
- Strong project management and organization skills
- Strong teamwork and leadership skills to gain credibility and effectiveness with all levels on Airbnb.org
- Desire and ability to learn about emergency housing and nonprofit management
- Role models our core values and is able to use judgment and thoughtfulness in getting things done
The starting base pay for this role is between $132,000 and $164,000. The actual base pay is dependent upon many factors, such as: education, experience, and skills. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.