Case Coordinator
locations Remote – US
time type Full time
job requisition id R29675
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Case Coordinator
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Work Location: Remote US
Position:
Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair. Logs calls and updates customer account records. At higher levels, may be asked to provide responses to submitted questions throughout-bound calling.
Core Responsibilities:
- Achieve daily, weekly, and monthly quality and production goals.
- Adhere to call handling process.
- Adhere to call quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation.
- Follow-up with members as assigned.
- Adhere to assigned schedule.
- Completion of all Change Healthcare required courses on University (CHU).
- Review all correspondence sent by Change Healthcare and management with current information of state and federal regulatory requirements.
- Review all correspondence sent by Change Healthcare and management with updates on the organization.
- Comply with all company and department operational guidelines and policies.
- Participate in Change Healthcare staff and operational development programs as assigned.
- Performs other duties as assigned
Requirements:
- Bilingual (English/Spanish).
- 3-year External Customer Service/Call Center Internal 3 years
- Education: High School Diploma or Equivalent
- Excellent Problem-solving skills
- Excellent Time Management
- Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills).
- Promote company services in an outbound call center (production driven) environment.
- Professional behavior with courteous, polite, and energetic qualities.
- High commitment to accuracy, high quality work, and detail oriented.
- Must be driven and motivated to exceed individual and team goals.
Preferred Qualifications:
- Excellent data entry and internet navigation skills
- Ability to work independently.
- Demonstrates patience and empathy.
- Maintain a confident, helpful, and positive tone on all calls
- High commitment to accuracy, high quality work, and detail oriented.
- Must be driven and motivated to exceed individual and team goals.
- Able to learn and adapt to changing environments, applications, and software.
- Basic knowledge of Microsoft Team, Word, Excel, and PowerPoint.
Working Conditions/Physical Requirements: information.
- General office demands
- This is a remote position. Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location with internet connection.
Unique Benefits*:
- Flexible work environments
- Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
- Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
- Employee wellbeing programs and generous health plans
- Educational assistance programs
- US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
- Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
- Learn more at https://careers.changehealthcare.com
- *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.
Diversity and Inclusion:
- At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
- Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace.