Chargeback Specialist
at fuboTV
Remote
About fuboTV:
fuboTV is the world’s only sports-focused live streaming TV service with top leagues and teams, plus popular shows, movies and news for the entire household. We have 100+ live TV channels, including the FOX, NBC, CBS, ABC and Disney broadcast catalogs, plus Showtime, AMCand thousands of on-demand titles! fuboTV can be accessed on multiple platforms, including Web, Android, iOS, tvOS, Fire TV, Android TV, Roku, XBox, smart TV’s and Chromecast.
We’re rapidly growing in employees, subscribers and our content offerings. Which means we need your help taking us to the next level.
fuboTV is committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. We encourage everyone to apply.
Summary:
Responsible for analyzing, researching and processing incoming chargebacks through the billing platform.
*THIS IS A FULLY REMOTE POSITION*
Job Detail
- Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims.
- Provides evidence when merchants request for information’ before it becomes a chargeback
- Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
- Ensures adherence and deadlines are met for all claims
- Ability to escalate issues to supervisors
- This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience
What to Bring:
- Strong analytical skills and ability to work accurately with billing transactions
- Clerical, technical, and administrative experience
- Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
- Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
- Must be able to work independently with minimal supervision
- Punctual, regular, and consistent attendance is required
- Ability to speak, read, and write professionally in English
- Must be flexible with working hours. Available to work all shifts including weekends, holidays and emergency shifts as required.
Perks & Benefits:
- fuboTV provides a highly competitive compensation based on experience and market standards.
- Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
- Free Premium fuboTV Account
- Health and Wellness initiatives
- Unlimited PTO days and regular company-wide activities.
- fuboTV’s main Headquarters are located in Midtown Manhattan.
- fuboTV is an e-verified company