Content Moderator
(Platform Security)
- Remote Worldwide
- Contract
- Platform Security
Use your expertise in community management to make Duolingo a safer and more secure way to learn a new language!
We are looking for a spam & abuse content moderation enthusiast who enjoys contributing to a positive online experience for all learners. As a moderator on Duolingo’s Platform Security team, you will work to ensure that users enjoy a safe, authentic, diverse and inclusive community on the platform. This is a temporary freelance position (no benefits included). All work will be conducted remotely and hours are flexible.
You will…
- Review user-generated content to ensure the safety and security of Duolingo’s platforms
- Investigate reports of suspicious or prohibited content
- Thoroughly screen user profiles and avatar images that are viewable to others
- Reclaim paid accounts that have been hacked or compromised
- Monitor the public abuse email queue
You have…
- Full professional proficiency in English
- Experience in user-generated spam & abuse moderation
- Basic digital literacy (Google docs, spreadsheets)
- Excellent interpersonal communication and organizational skills
- Ability to work at least 20 hours a week
Exceptional candidates will be…
- Self-starter and ahead of the game
- Skillful at building out SOPs/guidelines and creating training materials
- Technically savvy and able to quickly adapt to backend systems
- 3+ years experienced with project management
- Multilingual
About Duolingo
Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in!
Duolingo is the most popular language-learning application in the world, with over 500 million learners and over half a billion exercises completed daily. Beyond our core learning product, we have also entered into literacy with Duolingo ABC and English proficiency testing with the Duolingo English Test.
We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!