CSS Technical Writer
AUSTIN, UNITED STATES
Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
As a CSS Technical Writer, you will craft and develop comprehensive and accurate technical documentation that enables Atlassian Support Engineers to accurately and efficiently resolve customer requests. You will have the opportunity to build new and significant updates to our internal technical documentation, and you will work with multiple product teams to catalog processes and assist with process improvements.
In this role, you’ll have the opportunity to:
-Obtain a deep understanding of Atlassian products and services to translate complex product information into simple, polished, and engaging content
-Review current processes, process documentation, and internal controls
-Evaluate the effectiveness and supporting documentation for processes and develop prioritized recommendations for improvements
-Work with process owners to finalize process improvements and document process changes
-Develop comprehensive documentation that meets organizational standards
-Write content that meets the needs of the target audience, turning insights into language that sets our users up for success
-Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
-Independently gather information from subject matter experts to develop, organize, and write standard operating procedures (SOPs) and other process documentation
On your first day, you will bring
- 2-4 years experience as a technical writer
- Proven ability to drive progress and resolution for ambiguous problems
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience developing training materials for process changes
- Strong verbal and interpersonal communication skills
It’s a bonus if you have:
- Experience working with technical engineers to improve business process documentation
- 2-4 years of experience writing SOP
- 2-4 years of experience in process improvement
- Experience with Atlassian products
More about our team
The Support team is growing by leaps and bounds to keep up with the rapid pace of Atlassian customers (this is a good problem to have). With this increase, stellar customer service and satisfaction remains our number one goal, and supporting that in all ways possible.
Our team is open, accepting, with varied backgrounds and talents, located around the globe, and focused on providing legendary support to our customers. We work hard and pitch in when issues arise, but always remember to have fun and celebrate our successes. When problems seem the hardest, we are at our best, pushing hard for the root cause and a solution. We all enjoy interacting with customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian.
We believe that through our roles, we positively impact millions of end-users and their experience with Atlassian products.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.