Customer Service Specialist at Unum

Customer Service Specialist
Home Worker – US
Full time

Job Requisition Id: 824337
Job Posting End Date: October 21
Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 500 company, Unum’s financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum’s two distinct, but similarly focused US businesses – Unum US and Colonial Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace. Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana – and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.

General Summary:
The Customer Service Representative’s primary responsibility is to provide quality and efficient customer service to internal and external customers using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department, answering questions and addressing issues from policy owners and prospective applicants.


  • Provide prompt, accurate, and friendly customer support. Support can include responding to inquiries regarding insurance availability, coverage, policy changes, claim submissions, and billing concerns
  • Process policy maintenance request
  • Follow company policies and procedures
  • Maintain a strong work ethic with a total commitment to success each and every day
  • Assisting with additional departmental duties as needed

Knowledge, Skills & Abilities

  • Strong verbal communication skills
  • Excellent customer service philosophy
  • Critical thinking and problem-solving abilities
  • Familiarity with Microsoft Office and Internet research

Education & Experience Requirement

  • High school diploma or equivalent
  • Minimum 0-2 years prior customer service experience

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

About Us
A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.

Unum is committed to working with and providing reasonable accommodations for any applicant with a disability.

As we continue to operate our business during the coronavirus pandemic, we have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy.