Title: Customer Support Specialist
Location: Work from Anywhere
Classifications: Remote Full-Time
We are looking for a Customer Support Specialist who is great at problem-solving, while maintaining a human approach to customer support.
The projects we work on are the world’s #1 mobile and web products in the Health & Fitness and Edutainment categories.
Your responsibilities:
- Handle customers’ product-related questions or technical issues via email and online chats
- Provide feedback on App Store and Google Play
- Guide customers through the products’ features, providing effective solutions based on their requests and needs
- Report on technical issues and share user feedback with other teams (product team, QA, marketing team)
- Conduct customer interviews
- Update the customer support knowledge base
Your professional qualities:
- Fluent written and spoken English
- Ability to tailor communication tone and strategy to specific situations
- Understanding of bug and feature request tracking & reporting procedures
Would be a plus:
- Fluent in a 2nd language
- Experience with Zendesk, Intercom, Jira, or other customer service software
- Experience in a similar position
We’re a perfect match if you are:
- Attentive to details
- Tech-savvy
- Used to working in a fast-paced environment
Available shift options:
Day shifts:
- Mon – Fri, 06:00-14:00
- Mon – Fri, 14:00 – 22:00
- Sat – Wed, 06:00-14:00
- Sat – Wed, 14:00 – 22:00
- Wed – Sun, 06:00-14:00
- Wed – Sun, 14:00 – 22:00
Evening shifts:
- Mon – Fri, 17:00 – 01:00
- Sat – Wed, 17:00 – 01:00
- Wed – Sun, 17:00 – 01:00
Night shifts:
- Mon – Fri, 22:00 – 06:00
- Mon – Fri, 01:00 – 09:00
- Wed – Sun, 22:00 – 06:00
- Wed – Sun, 01:00 – 09:00
What we offer:
- 100% remote work: work from anywhere, so you don’t have to spend time on a long commute
- Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
- Personal and professional development: you’ll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth.
- Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
- Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).
- Competitive compensation