Data Entry – Quality Assurance Specialist
Location: US National – Virtual
Full-Time
The Data Entry-Quality Assurance Specialist in our Customer Boarding Department is responsible for reviewing merchant customer data in multiple databases to identify any inconsistencies that need to be corrected for newly boarded accounts. Success in this role requires a strong attention to detail while working in a fast paced environment.
A Quality Assurance Specialist in our Customer Boarding Department is responsible for maintaining data integrity while adhering to company policies and practices. This position is accountable for completing detailed data analysis of newly boarded customer accounts and identifying inconsistencies in company CRM that need to be corrected. Success in this role requires an energetic, solution solving individual with strong attention to detail while consistently meeting service levels. This position is key in building customer loyalty and ensuring revenue integrity.
What You’ll do:
- Review newly approved merchant account details to ensure and maintain data integrity within NAB systems, Global systems and/or First Data systems
- Verify that key data information is accurate in all systems matching the merchant application
- Identify and execute corrections for inaccurate information timely and accurately
- Daily support of the Customer Boarding call queue
- At a high level, manage and organize productivity through the effective use of all available resources including database systems and query reports
- Provide positive customer experiences while maintaining a high degree of ethical behavior in all aspects of daily busines
- Build and maintain strong working relationships with all NAB and TMS employees and departments by keeping a positive attitude and a collaborative focus in all interactions
- Adhere to company policies as defined
- Accept and complete assignment with open, cooperative, positive, and team oriented attitudes
- Perform special projects as assigned
What we Need from you:
- High School Diploma or G.E.D.
- Payment industry experience preferred
- Strong attention to detail
- Ability to communicate feedback, information, and directions both verbally and written
- The ability to work at speed and with accuracy
- Excellent organizational skills, multi-tasking and prioritization in a fast-paced work environment
- Thorough understanding of rates and fees preferred
- Strong customer service skills
- Flexibility in work schedule to accommodate business needs
- Ability to problem solve and de-escalate upset customers
- Inspiring and positive attitude