Database Coach
Remote, US – Nashville, TN
We are currently registered to employ in the following states: Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, Minnesota, Michigan, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin
Ask Yourself
- Are you a passionate and curious go-getter that wants the opportunity to make an impact in a high-growth and fast-paced SaaS company?
- Are you excited about helping nonprofits reach, engage and retain the donors they depend on to achieve their vision for a better world?
- Does your company have a philanthropic mascot (Blossom the Orangutan) that oversees their Industry leading customer retention rate and stellar NPS scores?
If you answered yes to those first few questions then you may be just what we are looking for in our next Database Coach
The Company
- Through acquisition, Kindful and Bloomerang have joined forces in supporting tens of thousands of non profit professionals globally. Our stand-out team of 300+ employees believes in the value of life with a mission, and they take great pleasure in helping passionate charities make smart decisions that help them reach out, grow, and thrive through easy-to-use software. Together, we’ve created the highest-rated fundraising/donor CRM platform on the market and we are excited for the opportunity to add people like yourself to our best-in-class culture.
The Role
- The Bloomerang Database Coach will report to the Database Coaching Manager and will be primarily responsible for the delivery of Bloomerang Coaching Sessions and Success Programs with a focus on best fundraising and database practices. Coaches strive to help customers overcome current database obstacles and to have a customer leave a session feeling more comfortable and confident in their ability to work independently in their database in the future. This person will play a crucial role in customer success, retention, and adoption assisting customers with their day-to-day fundraising database efforts.
Duties/Responsibilities
- Goal of at least 2-3 coaching sessions per day during the week.
- Develop clear agendas based on the customer’s requests and goals for the session and send appropriate scheduling, pre-meeting and post meeting communication with customers.
- Actively reach out to customers with hours available to schedule their next session.
- Actively reach out to Success Program participants and check on their progress within the program.
- Continue professional development by studying and becoming an expert on new product offerings and learning more about current Fundraising industry trends and initiatives on our Bloomerang Resources page.
- Assist Database Coaching Manager with keeping track of customer communications and trainings scheduled within the CRM.
- Create content and manage the Customer Facing Learning Management System.
- Develop and teach Bloomerang Academy Classes.
- Assist with teaching New Employee Orientation Bloomerang Product Training as needed.
- Additional duties as assigned by the Database Coaching Manager as the program continues to develop and evolve.
What Does It Take
- High standard for customer service and proven consistent positive customer service delivery.
- Excellent communication and soft skills.
- Strong ability to troubleshoot, problem solve and think strategically.
- Ability to determine quickly and comprehensively the core needs of the customer to best set them up for success.
- Ability to apply the Bloomerang software creatively and effectively across multiple organizational structures.
- Ability to adapt your coaching approach to multiple learning styles.
Benefits
- Health Insurance: Medical, Vision, Dental, FSA, HSA
- Paid Parental Leave: For time spent with your little one
- 401K with Match: To help you save for the future
- Wellness: You’ll have access to a free subscription to Headspace, a free weekly yoga class taught via Zoom, and a kitchen stocked with snacks and coffee.
- Time Away: PTO, Flex Days, Volunteer Days, 13 Paid Holidays
- Equipment: We ship everything to your front door
Location
This is a full-time, permanent position, either fully remote or based in our Indianapolis HQ. We do not offer Visa sponsorship or relocation assistance at this time.
Registered States
We are currently registered to employ in the following states: Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, Minnesota, Michigan, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin
Accommodations
Applicants with disabilities may contact careers@bloomerang.com to request accommodation in completing an employment application.
Posting Statement
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.