Director of Operations Excellence at Nextbite

Director of Operations Excellence


This is a remote role in the following states: AZ, CA, CO, FL, GA, IA, IL, IN, MA, MI, MN, NC, NJ, NV, NY, OH, OK, SC, TN, TX, UT, VA, WA, or WI



About Nextbite

Nextbite is the only all-in-one virtual restaurant company to combine restaurant and technology expertise to help restaurants be more successful in the fast-growing off-premise dining model. Our leading restaurant technology solution, Ordermark, helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Paired with this technology, Nextbite serves the on-demand revolution by creating a selection of highly visible, on-trend, delivery brands. We empower existing restaurants everywhere to serve more customers and earn more revenue.

By joining Nextbite you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.

*Nextbite has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.

About the Role

As the Director of Operations Excellence at Nextbite, you’ll report to the Senior Vice President of Operations and collaborate with key stakeholders to help develop and manage the guest experience through operational excellence. You’ll drive operational execution, outlier management, strategic planning, facilitate execution, root cause analysis, and manage operational priorities– all in the context of aggressively and efficiently growing revenue through the guest experience. We are looking for a high-energy, self-starter with a growth mindset that enables you to take learnings from one area and apply them to others.

You’ll have the opportunity to touch and influence every part of the guest experience, map out all operational business drivers, and help drive execution across all aspects of the Nextbite business. You’ll contribute actively to and facilitate strategic and growth planning, including modeling scenarios and tracking results. You’ll be deeply involved in setting the operational direction and goals ensuring that we’re working effectively to exceed the off-premise guest experience.

This is a remote role in the following states: AZ, CA, CO, FL, GA, IA, IL, IN, MA, MI, MN, NC, NJ, NV, NY, OH, OK, SC, TN, TX, UT, VA, WA, or WI

Compensation: $135,000-145,000 annual salary + 15% annual target bonus

The impact you will have:

What you will do in your first 90 days

  • Drive prominent strategic, operational projects, working cross-functionally to structure problems, analyze opportunities, and develop solutions and actionable recommendations and results through a rigorous, active data-driven process.
  • Own secret shopper strategy.
  • Own Remediation action plans and recommendations.
  • Own celebrations of tiers and deep dive discovery of what is working.

Additional role responsibilities

  • Drive the operational cadence for the group, measure and track critical KPIs and initiatives, and present to an executive leadership audience.
  • Develop operational strategies and business cases, working with cross-functional teams outlining business opportunities, rationale, and execution plans to achieve the vision for the opportunity, including DSP focus areas, GTM strategies, and business models to drive improved operational performance consistently.
  • Uncover areas within the business to drive performance improvements to unlock productivity and accelerate consistent execution.
  • Provide operational insights that impact the guest experience to the business through analytics.
  • Work with a cross-functional team (account management, partnerships, sales, operations excellence, training, and brand) to execute operational growth opportunities and manage across the company.
  • Manage change across many initiatives essential to operationalizing the account management focus, operations excellence goals, and vision.
  • Create 1-2 year operational roadmaps for the different businesses.
  • Implement evidence-based decision-making, apply intelligent operations analytics to business opportunities, and identify success metrics / develop reporting to track progress against goals.

What you bring to the role:

  • 10+ years’ experience in restaurants and operations
  • Strategic thinkng while being able to execute tactile activities. You are comfortable moving between strategic discussions and nitty-gritty execution.
  • Ability to manage multiple projects seamlessly and likes rolling up their sleeves to drive them to successful completion
  • Prowess to thrive in an ambiguous, quick-paced environment without guidance; you’re a self-starter.
  • Strong communication skills with the ability to influence others.
  • Motivatation to move others towards a common goal using your expertise and interpersonal skills.

What we offer:

  • A team that has transitioned to remote work impressively and remains highly collaborative and connected
  • Excellent growth opportunity and stock options for all full-time employees
  • Medical, dental, and vision (eligible on 1st of the month following start date)
  • Inclusive Health care with safe healthcare solutions, encompassing women’s reproductive healthcare; three months paid parental leave for all full-time employees
  • Unlimited access to dedicated CFP through our 401k provider for 1:1 assistance with financial planning (may include your partner!)
  • Paid company holidays and PTO for all full time employees, with unlimited PTO for salaried and 3 weeks accrued PTO for hourly
  • 401k with company match (eligible on 1st of the month following start date)
  • $60/month reimbursement for online-ordered meals
  • $250 annual reimbursement for work from home needs for all non-kitchen full-time employees
  • Bonusly – a team recognition platform with fun rewards
  • We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy, and passion

As an equal opportunity and affirmative action employer, Nextbite believes in building a diverse team of talented individuals to contribute to our mission. If you think you have what it takes, but don’t necessarily meet every single point on the job description, we encourage you to apply. We love to meet people that believe in our mission and can contribute to the team in different ways.

Core to Nextbite’s company values, we continually work to foster an environment where all are welcome, respected, empowered, and feel they can bring their whole self to work. In practice this means being an ally to those who are underrepresented, creating a safe and inclusive workforce, and ensuring our practices and processes are built to eliminate biases at every stage. We look forward to meeting you.

Our Values: Character counts. Be customer obsessed. Build something better. We win together. Be a catalyst.