DEI & Culture, Program Manager
REMOTE
POINTCLICKCARE HUMAN RESOURCES
FULL-TIME
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
The DEI & Culture Program Manager is a unique position responsible for supporting DEI and Culture operations and the project management of related events and initiatives within the organization.
The Program Manager will have extensive program management experience and a keen interest in facilitating DEI and Culture events and building related resources for all PointClickCare team members. This role works cross-functionally to execute events or initiatives, which include the development and administration of internal and external partnerships. This role will also provide DEI and Culture support to other teams and company-wide programs.
Responsibilities
Administer and implement programs aimed at improving DEI & Culture
Collaborate with Inclusion Group members to design and implement programs designed to enhance employee experience, build a greater sense of inclusion, and improve our employee value proposition
Work with Talent Acquisition to communicate our DEI & Culture philosophy and programs to potential candidates, co-ops, and new hires
Collaborate with the People & Internal Communications team to use appropriate channels of engagement and build interest for special events, programs, and projects
Partner with Marketing on DEI & Culture related branding, visuals, and communication broadcasts (weekly social, external social outlets etc.)
Deliver events related to DEI & Culture, including Heritage Months, Employee Celebrations, Charitable Events and Activities
Help to source inclusion committee members, guest speakers, panelists, and resources for all Heritage Month celebrations
Plan, develop and coordinate with internal communications the annual DEI Awareness & Special Events & Celebrations calendars outlining initiatives and events on monthly basis; ensure coordination with Internal Communications, Learning & Development and Total Rewards teams
Create quantitative measurements for evaluating programs to meet performance goals and prepare necessary reports for presentation or distribution as scheduled or as requested
Evaluate and monitor program needs, identify unmet needs, and revise services as program needs change
Ownership of DEI SharePoint site, including content creation and revisions, reviewing usage metrics, and implementing ways to increase adoption, interaction and viewing rates Assist with managing DEI and Culture meetings, webinars, events, presentations, and source support personnel and other requirements as necessary
Address incoming questions and concerns through DEI mailbox and emails from various departments and organize support when necessary
Assist with vendor management and contract negotiation efforts regarding consultants, speakers, materials to support related programming
Ensure program costs are maintained within department/program budget
Assist with data collection to drive programming efforts and overall program incentives, monitor operational reports, trends, or other information, escalating as appropriate with proposed solutions
Complete special projects and administrative tasks in support of initiatives execution, including preparing presentations, drafting communications, documentation, expense processes, etc.
Act as an ambassador of the organization regarding internal operations, programs, and policies
Respond effectively to inquiries from field programs related to policy, procedure, and best practice
Able to react to change productively and handle other essential tasks as necessary and assigned
Required Experience:
Demonstrated program management experience.
Proven ability to build relationships, teams, and processes for collaboration in a fast-paced, cross-functional environment
Experience writing corporate enterprise communications
Experience managing internal and external partnerships with colleagues, vendors, and customers
Function/department operations, including management of meetings, technology, documents, files, SharePoint sites, expenses, vendors, etc.
Knowledge of DEI and Culture initiatives, programs, and partnerships an asset
Previous work with inclusion groups or employee resource groups an asset
Required Competencies:
Superior planning and organization skills with the ability to juggle many projects simultaneously
Able to convey complex ideas in a clear, concise manner so others understand the WHY
Highly self-managed and action-oriented
Thrives in a highly collaborative, cross functional, and remote environment
Able to take high-level ideas and instructions and turn them into tangible (measurable) events, programs, initiatives
Strong verbal communication skills
Has a particular passion for building equity within an organization, and a desire to learn and contribute to creating best practices managing diversity and enhancing inclusion at work