Information Management Officer – GLC Preparedness Project

Job Title: Information Management Officer – GLC Preparedness Project

Grade: SC8

Vacancy Number: 153510

Contract type: Service Contract (SC)

Duration: 6 months with possibility of extension

Duty Station: Bangkok, Thailand

Section / Unit: Supply Chain


The World Food Programme (WFP) is the leading humanitarian organisation saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience.

The 2020 Nobel Peace Prize awarded to WFP is recognition that ending hunger is a critical first step towards global peace. WFP recognises that one of the greatest contributions it can make to humanity is to provide a voice to the 690 million hungry people in the world. It gives us a platform to make their needs heard and to mobilise support for the assistance they need.

WFP’s Regional Bureau for Asia and the Pacific in Bangkok, Thailand oversees operations in 17 countries plus the Pacific, reaching 30 million people with assistance valued at US $3 billion. The portfolio ranges from humanitarian aid in Tajikistan, to school meals in Cambodia and Laos, supporting government social protection schemes in India and Pakistan, climate change adaptation in Nepal and Sri Lanka, nutrition for mothers and children in Bangladesh and Timor Leste, to emergency preparedness in Indonesia and the Pacific.


The Logistics Cluster enables global, regional and local actors to meet humanitarian needs. Before crises, the cluster works with the stakeholders in high-risk countries and regions to strengthening national supply chain resiliency, enhancing coordination and promoting a common methodology towards logistics preparedness among the humanitarian community. In crises, where these capacities have been exceeded, leadership, coordination, information and operational services are provided. WFP, as the lead agency, hosts the Global Logistics Cluster (GLC) support team in its headquarters in Rome. It is comprised of a diverse, multi-skilled group of logisticians and is mandated by the Inter-Agency Standing Committee (IASC) to complement and co-ordinate the logistics capabilities of co-operating humanitarian agencies during large-scale complex emergencies and natural disasters.

The GLC 2016-2021 strategy also includes a special focus on logistics preparedness and localisation; and is focused on strengthening the preparedness and response capacity of national actors.

The preparedness activities currently focus on 20 emergency-prone countries globally, of which 6 are in the Asia-Pacific Region.

The GLC support team facilitates the process of convening the cluster community, supports the development of the strategy, including a strong preparedness component, and its implementation in accordance with identified objectives and priorities. The support team is accountable to the Logistics Cluster stakeholders and reports on the progress made against the strategy twice a year during the Logistics Cluster Global Meetings. The GLC support team also provides training, guidance, support and logistics surge capacity to the active cluster operations, reinforcing the capacity on staff on the ground.


Contribute to the implementation of the GLC Work-plan and Logistics Cluster Strategy to ensure that Logistics Cluster operations at field level meet the expectations of partners and donors for logistics and preparedness support through coordination, information management, and service provision. Further, contribute to the GLC undertaking to strengthen national supply chain resiliency as part of the GLC preparedness activities.

Responsibilities and Accountabilities

Within delegated authority, the Information Management Officer will be responsible for the following duties:

  • Support the monitoring and reporting responsibilities for the GLC Preparedness Project in countries under Regional Bureau of Bangkok’s oversight, in order to maintain the highest degree of transparency and accountability to the stakeholders.
  • Support Field Preparedness Officers rolling out the Project at country office level in close support with the Regional Preparedness Coordinator.

Field support (operations and preparedness)

  • Ensure Logistics Cluster Field Preparedness Officers are informed of information management tools and systems made available by the GLC.
  • Support the preparation of internal reporting documents, Standard Operating Procedures (SOPs), ensuring they are regularly revised/updated as required.
  • Support with global internal, external and donor reporting related to the Preparedness Project.
  • Ensure that accurate, consistent information concerning all Global Logistics Cluster preparedness countries in the Asia Pacific region is entered into current standardised templates and posted on the Logistics Cluster website where relevant.
  • Edit documents and provide constructive feedback to Field Preparedness Officers who produce Logistics Cluster products/reports.
  • Support the publication and the production of accurate, consistent information concerning the Preparedness project through focused communications materials, and on social media where relevant.
  • Build and maintain links with other GLC partners working towards common logistics preparedness goals as a means to building and maintaining technical and response capacity.
  • Support Field Preparedness Officers in reinforcing National Disaster Management Organisation’s (NDMO) capacities to maintain internal and external information sharing mechanisms and systems; assessment formats, central file store, archive, reporting systems updated and running.
  • Support the concept design of a Logistics Cluster Preparedness Framework.
  • Collaborate with relevant parties/stakeholders on in-country preparedness related mapping activities and analyses of mapped networks.
  • Train and coach national and field-based IM staff.
  • Support the onboarding process of Field Preparedness Officers and when required, deploy to the Country Office to support the Regional Preparedness Coordinator for the onboarding briefing.

Surge Capacity

  • Deploy as a Logistics Cluster Field IM Officer as required and be capable of fulfilling all duties specified.
  • Support the publication of accurate, consistent information concerning Logistics Cluster operations through focused communications materials, and in standardised and/or ad-hoc reports upon request from partners and WFP management.
  • Liaise with Logistics Cluster participants, other cluster members, and national counterparts to gather information for the production of IM products, ensuring that challenges and concerns relating to the logistics operation are represented.
  • Establish and maintain internal and external information sharing mechanisms and systems, assessment formats, central file store, operations archive, reporting systems.
  • Ensure all publications are in line with GLC standards and templates.

Global Logistics Cluster Activities

  • Work on projects prioritised in the GLC work-plan to facilitate and support the continued development of the Logistics Cluster.
  • Support the establishment and maintenance of internal and external information sharing mechanisms and systems; documentation formats, assessment formats, central file store, operations archive, reporting systems.
  • Support the development and drafting of appropriate guidelines and procedures to ensure consistent use of new IM tools.
  • Monitor that publications are in line with GLC standards and templates.
  • Support the preparation of briefing materials for donors and GLC partner organisations as requested; and reports to internal or external stakeholders concerning specific GLC activities and projects and/or particular Logistics Cluster operations.
  • Monitor that accurate, consistent information concerning all Global Logistics Cluster operations is made available via the Logistics Cluster platforms, through focused communications materials, and in standardised and/or ad-hoc reports upon request from partners and WFP management.
  • Recognise and assess the sensitivity of information obtained; respect the confidential nature of sources of information where relevant.
  • Contribute to the development of GLC IM Training modules and deliver trainings as required.


Education: Minimum Bachelor’s degree in social sciences, International relations, communications, journalism or other related fields. A Master’s degree is preferable.

Experience: Minimum of 2 years of professional experience in humanitarian or communications related fields with Bachelor’s degree.

Knowledge and Skills:

  • Proficient in MS Office package, particularly in Microsoft Excel and PowerPoint. Demonstrated ability in data acquisition and knowledge of Access or other database tools is a great advantage. Experience with HTML is also a plus.
  • Demonstrated ability in acquiring, wrangling, structuring, manipulating and visualising unstructured and structured data with BI platforms like Power BI or Tableau is a distinct advantage.
  • Excellent written and verbal communications skills.
  • High attention to detail and proofreading ability.
  • Excellent research and analytical skills.
  • Ability to meet deadlines and work under pressure as part of a team.
  • Ability to work independently while asking questions and seeking support in a fast-paced work environment.
  • Experience in using Social Media in a professional context.

Language: Fluency and accuracy in both oral and written communication in English and Thai. Proficiency in a second UN languages is a distinct advantage (minimum requirement B1 in a second UN language).

How to apply


Sunday 28 November 2021, 23:59 hrs Bangkok time.**

This vacancy announcement is limited to nationals of Thailand. Only short-listed candidates will be contacted.

To be considered, interested candidates are invited to apply via

Female applicants and individuals with disabilities are encouraged to apply.

WFP is committed to diversity and inclusion within its workforce, and encourages all qualified candidates, irrespective of gender, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organisation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the selection & recruitment process, and for work-related needs upon joining the Programme. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.