Information Management Officer

Position Title : Information Management Officer

Duty Station : Sarajevo, Bosnia and Herzegovina

Classification : Professional Staff, Grade P3

Type of Appointment : Special short-term graded, nine months

Estimated Start Date : As soon as possible

Closing Date : 28 November 2021

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates
  2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Fiji; Gabon; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Libya; Luxembourg; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.


Under the overall supervision of the Regional Director (RD), direct supervision of Chief of Mission (CoM) and Sub-Regional Coordinator, and in coordination with Regional Displacement Tracking Matrix (DTM) team in Vienna and global DTM support team in Headquarters (HQ), the successful candidate will be responsible and accountable for the management and coordination of DTM activities in the Western Balkans. The Information Management Officer will be in charge of supervising the Bosnia and Herzegovina based team in relation to the implementation of Information Management (IM) activities, DTM and other human displacement and mobility data collection, as well as the adherence and implementation of the corresponding global standard methodological and technological solutions.

Core Functions / Responsibilities:

  1. Coordinate and manage the activities of the Information Management (IM) Unit and data management systems, for regular and timely dissemination of information about displacement, population mobility, movement flows, and other information products, in close coordination with the Regional DTM team, programme managers and teams, Programme Support Unit (PSU) and Communications.
  2. Supervise the operation of DTM team in Bosnia and Herzegovina and the focal points based in the other Western Balkans’ countries and manage methodological, technical, and operational aspects of DTM development and implementation activities including data and database management, technical partnerships, and relevant capacity building or training programmes.
  3. Manage the provision and deployment of technical support to the International Organization for Migration (IOM) field missions in the Western Balkans for the development, implementation and evaluation of data and information management activities; identify related problems and issues to be addressed and propose alternatives solutions and/or take remedial action; liaise with relevant counterparts.
  4. Provide guidance on methodological approaches and best IM practices to senior management programming at the sub-regional and country level, including on collection, processing and analysis of data and information; and policies and procedures, with an emphasis on use of the data and findings for improved programming and assistance.
  5. Supervise the development and production of various relevant reports, analysis, briefs and presentations, various data visualization formats including maps, statistics, online materials and info sheets and in providing technical support related to data presentation needs on various written outputs (e.g. papers, analysis, sections of reports and studies, inputs to publications, research, evaluations, etc.).
  6. Support relationship-building/enhancement with governmental counterparts, United Nations (UN) agencies, international Non-Governmental Organizations (NGOs), and others for the purpose of improving the quality and relevance of information analysis.
  7. Develop, plan and deliver trainings on data management for WB staff, and build capacities of Government stakeholders for improved data collection, information management and information sharing in the WB.
  8. In close coordination with the PSU, contribute to optimizing data management systems for improved monitoring and evaluation processes and reporting, and support the review and adjustment of programme proposals that include DTM component or any other human displacement and mobility data collection at the sub-regional level to ensure consistency with relevant priorities and programmes with available resources.
  9. Regularly monitor, propose, and implement all necessary modifications in compliance of the information management systems and infrastructure as per IOM Information and Communication Technology (ICT) policies, standards and best practice for high performance, reliability and information security
  10. Represent IOM in all relevant sub-regional data related interagency works and working groups.
  11. Travel to field missions when necessary to support in setting up system for data and information management activities including data collection.
  12. Perform such duties as may be assigned.

Required Qualifications and Experience:


• Master’s Degree in Social Studies, Information Management, Computer Science, Statistics, Demography, Geography or a related field from an accredited academic institution with five years of relevant professional experience; or

• University Degree in the above fields with seven years of relevant professional experience.


• Experience in development and implementation of the Development Tracking Matrix (DTM) or similar assessment and information management activities, emergency humanitarian operations; management and coordination of information flows, data management including collection, storing, processing and analysing data to generate information products;

• Experience in the development and implementation of a population database;

• Documented experience of using system analysis methods and data modelling tools, relational databases and object-oriented programming would be an advantage;

• Experience in the development and implementation of population database systems (such as registrations, census or surveys).


• Demonstrated ability to supervise and manage staff and activities at an operational level in humanitarian emergencies and/or major data collection operations;

• Ability to analyse statistical information;

• Expertise on data processing and analysis software (MS Excel, SPSS, Tableau and others);

• Ability to compile and holistically analyse diverse datasets;

• Knowledge in advanced data visualization and information design skills;

• Knowledge of data protection guidelines and principles.


IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Working knowledge of Arabic, French and/or Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database


Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 28 November 2021 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

Posting period:

From 15.11.2021 to 28.11.2021

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: SVN 2021 276 Information Management Officer (P3) Sarajevo, Bosnia and Herzegovina

(57268194) Released

Posting: Posting NC57268195 (57268195) Released