Pharmacy Support Specialist
Circle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers, and designers, our medical practice and underlying technology have pioneered how people find and receive care.
Our focus on building directly for our patients and providers to address serious care accessibility issues has enabled us to grow over 3X year-over-year. We’re now using our most recent round of funding from WELL Health, backed by Sir Li Ka-shing, to continue building out our hybrid in-clinic and telemedicine model across all fifty states.
As we enter the hypergrowth phase, we are looking for deeply motivated team players who are driven to solve some of the biggest challenges in healthcare so that people can live longer and healthier lives.
More about us can be found on our website.
WHAT YOU’LL DO:
Serve as a liaison between pharmacies and our Circle Medical patients and patient care coordinators across phone, fax, and other modes of communication.
Introduce and educate pharmacies in markets to Circle Medical and our commitment to quality, evidence-based medicine as a UCSF Health Affiliate.
Advocate for patients and coordinate their prescription requests or follow-ups with pharmacies as needed.
Proactively troubleshoot and provide assistance that impacts the Circle Medical patient-pharmacy experience.
WHAT YOU’LL BRING (Requirements):
Must have a private, professional, and HIPAA-compliant environment for remote work.
At least 2 years experience working in customer service or inside sales in a phone call-heavy environment.
Our partners love phone calls and we want to make sure they can feel your smile across the line.
Prior experience in healthcare and/or startup/technology environment, especially in a HIPAA compliment workplace.
A minimum of a high school diploma or G.E.D and relevant work experience.
English fluency; Excellent verbal and written skills, including grammar, spelling, and punctuation. Experience working with a complex array of software platforms, which includes Google suites, Slack, and more. EMR experience is a plus.
Experience working with and supporting Mac/Apple products.
Ability and eagerness to adapt to a collaborative and fast-paced environment.
A burning passion for delivering an amazing experience for the Circle Medical Community.
A minimum typing speed of 40 words per minute.Ability to maintain a cadence of a minimum of 10 inbound phone calls/hour as well as a specified number of outbound calls dependent on volume and handle 100 chat messages/shift professionally.
Ability to work some holidays and adhere to steady rotation and combination of the following shifts (times listed in PDT):
Sunday – Thursday, 9 AM – 5:30 PM
Tuesday – Saturday, 9 AM – 5:30 PM
Monday – Friday, 6 AM – 1:30 PM
Monday – Friday, 1:30 PM – 9 PM
This is a full-time, remote role and pays a range of $23.00 to $25.00 USD/hr plus stock options, full medical, dental, vision benefits, and paid vacation/holidays.
This is an entry-level position in a fast-growing venture-backed startup with significant opportunity for advancement for the right candidate, and it is also a great opportunity to work closely with physicians (MDs and DOs), physician assistants, and nurse practitioners and gain clinical exposure.
Circle Medical is an equal opportunity employer and affirmatively seeks diversity in its workforce. Circle Medical recruits qualified applicants and advances in the employment of its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.