RN, Nurse Navigator at Cancer Treatment Centers of America

RN, Nurse Navigator

  • Remote
  • Full time
  • JR-09778

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

**This position is 100% Remote. The hours are Mon – Fri, 8a – 5p, PST.**

The Nurse Navigator RN functions as a member of the multidisciplinary team as an advocate and educator for patients from the initial intake phone assessment, through diagnostic studies, diagnosis, and treatment plan. The Nurse Navigation utilizes the nursing process, including assessment, diagnosis, planning, implementation, and evaluation to navigate new patients through the intake and evaluation process to treatment plan. The Nurse Navigator utilizes effective assessment skills and clinical knowledge to evaluate whether the patient’s condition makes them an appropriate candidate for travel and treatment. The Nurse Navigator serves as a liaison between the patient and family, primary care physician, internal and external care providers, specialists, and referring providers. The Nurse Navigator acts in compliance with hospital site (ATL, CHI, CAL, PHX) and enterprise policies/procedures as well as the state specific Nurse Practice Act.


Uncovers and assesses cancer treatment history which includes diagnosis, type of treatment, names and addresses of treating physicians and or facilities. Works closely with OIS representatives and new patient schedulers when evaluating patient’s appropriateness for visiting CTCA. Upon initial visit, interviews patients and meets with them to ascertain clinical appropriateness to receive care at affiliated facilities, as well as clinical appropriateness for any clinical trials. Completes preadmission clinical evaluations and makes recommendations assessing the patient’s needs related to the medical diagnosis, treatment providers, treatment options and financial resources. Ensures proper and timely documentation in patient’s EMR and all outside records, imaging is received and current for evaluation. Follows patient through treatment decision to ensure there are no gaps in care to keep the patient moving timely through to treatment decision, resolving barriers as they arise.

Promotes inter and intra departmental collaboration, nurtures relationships with others and is viewed positively by co-workers. Responds appropriately to negativity, seeks to promote understanding and mutual achievement of goals. Strong orientation toward services excellence. Utilizes brand platform for consistent deployment of services. Seeks opportunities for organization improvement, consistently applies lean thinking to departmental operations to enhance or improve services. Demonstrates an orientation toward achievement and professional growth actively seeks and initiates self-improvement through continuing education and/or participation in work projects that offer developmental challenges.

Facilitates and/or assists with admissions via the intake process. Collaborates and develops plans of care (huddles) with teams from intake, medical oncology, specialty clinics and CAM ensuring the patient is educated on the proposed plan of care. Provides clarity and addresses concerns the patient and family may have. Facilitates multi-disciplinary patient education to ensure a thorough understanding of the proposed plan of care. Acts as liaison between Oncology Information Services (OIS) and the Medical Center care providers in all aspects of service recovery anticipating the needs of the patient. Facilitates a positive interaction between OIS and the Medical Center to ensure optimum attention to the Mother Standard of Care.

Carries own share of responsibility and willingly helps others. Supports the goals of the department and participates in department performance improvement. Attends required staff. Meets annual health screening requirements. Plans workflow to assure timely completion of relevant responsibilities. Ensures that encounters are documented, new chart is complete and contains necessary items for physician.

Applies problem solving techniques to the intake evaluation process. Plans workflow to assure timely completion of relevant responsibilities. Ensures that new chart is complete and contains necessary items for physician. Assesses special travel needs and works closely with support staff to ensure all details are coordinated for the upcoming patient visit.

Demonstrates knowledge of patient safety goals relevant to the work environment. Demonstrates knowledge of hospital variance reporting system and appropriate management procedures for unexpected occurrences. Demonstrates appropriate response to organizational disaster codes. Completes annual department Hazardous Communications Training. Completes required CE Direct. Consistently follows organizational guidelines for effective hand hygiene. As indicated, follows guidelines for standard and transmission-based precautions. Adheres to facility policies and procedures including assisting in maintaining the Joint Commission standards.


Education: Graduate of an accredited School of Nursing, Bachelor of Science preferred

Licensure: State-issued Registered Nursing (RN) license

Certifications: Oncology Certified Nurse highly preferred, as well as appropriate certifications needed to fulfill job duties (BLS)

Pay Range

$64,411.78 – $106,120.56

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us.