Senior Business Assistant at Mastercard

Senior Business Assistant (Remote USA)


New York City, New York

time type

Full time

job requisition id


Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.

The Enterprise Partnerships team’s mission is to find and commercialize new areas for Mastercard’s technology and network by using Mastercard’s core competencies in new, different and strategic ways. The group partners with leading enterprises in verticals such as Smart Global Cities, Travel, and Trade to address global opportunities. The focus is to bundle Mastercard’s assets with our partners’ assets to target and develop new ecosystems. Our partners include a broad and diverse range of global brands.
Are you an experienced Senior BA and team player with great customer service ethic?
Do you have exceptional organizational skills and are you solution focused?
Do you have excellent written and verbal communication skills?
Do you enjoy working in a fast paced and dynamic environment?

Perform Senior Business Assistant and General Administrative duties to support the Executive Vice President Global Cities, based in NYC Tech Hub. Responsibilities are as follows:
Responsible for all administrative and operational activities for the Global Cities team, which includes but is not limited to phone coverage, scheduling complex meetings and travel arrangements, conference calls and Steering Committees, expense reporting, managing purchase orders and supplies, screening email/mail; Developing and/or preparing correspondence; research, reports, dashboards, presentations or other assigned documentation in specified software package. May research special topics as assigned.
Handling inbound requests which may include initial contact/screening of inbound event speaking, media and press requests.
Analyzes data from multiple sources and draws conclusions and/or recommends changes for manager’s review. Involved in maintaining and tracking departmental reports on an ongoing basis (i.e. budgets) including management of Salesforce (internal sales activity tracking platform) and reporting on engagement activities.
Routinely handles internal and external inquiries by screening calls, answering questions, and redirecting to appropriate personnel
Coordinates logistics for more complex meetings/activities, i.e. internal and external meetings including various business events and handling ad hoc projects where assigned.
Assists in writing, editing communication materials/collaterals for the team
Provides support at communication events, speaking engagements, media outreach and press conferences
Uses discretion and care on a regular basis when working with sensitive/confidential data pertaining to the department or Mastercard
Working in team with other Senior Business Assistants in the EP team to ensure alignment and operational coverage
Project Management support

All About You
Must be able to self-direct and work effectively with others at all levels of the organization including senior leaders, executive management and consultants
Understanding of the public sector would be beneficial, particularly in the higher level duties
Must have a solid track record in an administrative role within a professional environment
Incumbent will be involved in high-level contact with internal/external stakeholders and may be exposed to sensitive information, must demonstrate confidentiality, good business judgment and diplomacy
Ability to function as a team member in a time-compressed, highly dynamic and ambiguous environment to ensure deliverables are achieved
Proficient knowledge of the MS Office Suite, including Excel, Word and PowerPoint skills. Proficient in Outlook
Attention to detail with excellent written and verbal communication skills
Demonstrated ability to manage time and multiple commitments
Strong decision-making and problem solving skills
Excellent interpersonal and written/verbal communications skills
Assignments require incumbent to apply knowledge and skills to routinely resolve complex administrative problems independently or with others
Assignments required the use of judgment to develop, modify and adapt procedures in order to most effectively meet demands of given situations
May be recognized as an information resource within department and by others
Bachelor’s degree or equivalent preferred
Excellent communication and interpersonal skills
Proficient in Word, Excel, PowerPoint and Outlook
Financial services, Fintech, Start-up, Consulting industries is a plus

COVID-19 Considerations

In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.