Organizational Setting and Work Relationships
The Senior Talent Management and Performance Officer supports Global Learning & Development Centre¿s mission to deliver an integrated talent and performance management strategy that creates an enabling environment for performance accountability and empowerment for talent development. Talent development and Performance management focuses on three main areas, Talent Planning & Communication, Organizational Capability & Performance, and Talent Identification Development & Engagement.
The Senior Talent Management and Performance Officer specializes in Human Resources, addressing interconnected activities around talent management, performance assessment and enhancement, career development and engagement, as well as supporting UNHCR¿s talent and workforce development. The position is normally located at Headquarters in the Division of Human Resources (DHR), within the Global Learning and Development Centre.
The job requires the incumbent to work internally with other units and GLDC sections, as well as with other areas within DHR. Position may also include interacting with Field based Managers, Directors of Divisions and Regional Bureaux, LAS, IGO and the Ombuds Office.
In addition, s/he will work with external service providers ¿ vendors, consultants, contractors, etc. and be responsible for preparing proposals for acquiring goods and services.
The Senior Talent Management and Performance Officer normally reports to a Head of Unit. The job has direct supervisory responsibility.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
- Develop and implement of human resources practices, procedures and policies pertaining to career development, talent and performance management.
- Lead talent and performance development capacity building activities in close liaison with other sections, managers and field HR teams.
- Deliver training both through webinars and face to face training activities on talent management, performance and career development topics.
- Manage the performance and career development aspects of succession planning and talent management including coaching of identified staff members on their career plans.
- Conduct regular analysis of pertinent statistical data to identify trends and developments related to talent and performance management.
- Generate Talent and Performance Development tools for HR teams in the field, and Managers to empower workforce members in performance and career development.
- Lead change management initiatives to promote an organizational culture where the development of staff is a shared priority of staff, their managers and the organization, and where staff are committed to generating the highest standard of talent and performance.
- Perform other related duties as required.
Talent Planning & Career Support
- Implement the framework for having career development mechanisms and resources across the whole organization, with a focus on field-based staff.
- Identify and roll out career development self-assessment and learning resources in relation to the employee lifecycle.
- Lead career development programs, with a focus on local staff.
- Liaise with the functional learning units¿ career focal points and divisions to define and enhance the communication career development opportunities.
- Coordinate with other GLDC sections on building career development capacity in Managers and HR in the field.
- Provide input on HR policies influencing career development opportunities.
Organizational Capability & Performance Management
- Lead the implementation of the performance management model for the organisation and oversee the roll out of the Performance Management Module in the new ERP – Workday Platform
- Drive performance excellence in UNHCR through training managers and HR practitioners on effective performance management and by implementing systems that simplify the performance management process and reinforce staff development, honesty, and fairness.
- Conclude and advise based on the analysis of people-related data and trends to better understand drivers of performance and put in place systems and frameworks to support a high-performance culture.
- Liaise with various stakeholders within the Human Resources team to solicit input and feedback to continuously enhance processes and efficiencies and achieve the objectives of performance management
- Provide Policy advice, guidance and support to staff on various aspects of talent and performance management.
Talent Identification Development & Engagement
- Identify the capabilities needed to meet the current and emerging UNHCR needs; evaluate current talent capabilities, identify gaps, and prioritize recruiting and development activities.
- Establish systematic linkages with other partners in DHR (e.g. HR Operational Partnership Service and the Assignments and Talent Mobilization Service) and with the management in bureaux and operations, to ensure a holistic approach to overall workforce planning, and assignments of staff in UNHCR.
- Provide input on the harmonization of policies, guidelines, and administrative instructions related to various areas of talent development (e.g. the UNHCR Learning Policy, performance management policy, and flexible work arrangements, Recruitment & Assignments).
- Lead initiatives to measure and identify areas for increasing employee engagement.
Education & Professional Work Experience
Years of Experience / Degree Level
For P4/NOD – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree
Field(s) of Education
Human Resources Management; Social Sciences; Law;
Political Sciences; Organizational Development; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
Relevant Job Experience
Knowledge and experience in design and implementation of HR policies at the international level. Knowledge and practical experience in a professional capacity in a Human Resources issues and practices (personnel administration, organizational development, talent and performance management, recruitment,).
Knowledge of UN/UNHCR field operational realities, especially in hardship duty stations. Field experience with UNHCR and/or with other humanitarian organizations. In-depth knowledge of the UN Staff Rules and Regulations, staffing and overall organisational structure in the UN system. High degree of organizational and cultural awareness, sensibility and the highest level of discretion, tact and confidentiality. Demonstrated interest in talent development and training.
How to apply
Interested candidates are requested to apply on the UNHCR career page at www.unhcr.org/careers – by clicking on the Vacancies tab and entering job ID 31419.
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
Please note that the closing date is Tuesday 23 November 2021 (midnight Geneva time)