Technical Writer at Granicus

Title: Technical Writer

Location: United States


Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Government ExperienceCloud. Granicus works with more than 5,500 government organizations and connects more than 300 million people in the largest Citizen Subscriber Network of its kind.

As a Technical Writer at Granicus, your contributions will help employees of federal, state and local governments learn to be successful with our industry leading suite of products. You will work closely with product owners and managers, software developers, and other subject matter experts to understand the products and collect information to write and maintain documents for our end users. This role requires writing and editing experience, as well as strong verbal communication and organization skills.

What You’ll Do:

  • Write and update online user guides, how-to articles, release notes, and FAQs.
  • Create and maintain screenshots, diagrams, and other visual materials.
  • Edit and review other writers’ work.
  • Work closely with members of the Product team.
  • Perform other documentation tasks as assigned.
  • Define and improve technical writing processes.

Who You Are:

  • Strong writing and editing skills with an attention to detail.
  • Self-motivated and can pick up new concepts quickly.
  • Able to write for multiple products.
  • Thrive as a team member but can work independently and manage your own schedule.
  • Can describe advanced or technical concepts to a general audience.
  • Experience using online support/CMS/content editing applications (e.g., Salesforce, Confluence, Robohelp, Madcap Flare, etc.).

Preferred Qualifications:

  • Experience writing software documentation for a non-technical audience (User guides, technical specification guides, release notes, etc.).
  • Experience working as part of a Product team.
  • Basic knowledge of HTML and CSS.

NOTE: Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19.

Salary range between $45,000 – $55,000 + bonus

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

– Flexible Time Off

– Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance

– 401(k) plan with matching contribution

– Tuition & Training Reimbursement

– Paid Parental Leave

– Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance

– Group legal coverage

– Transit and/or parking supplement for office-based employees

– Free snacks and drinks in our offices

– And more!