Title: Technical Writer II
The Role
The Technical Writer will be responsible for creating, maintaining, and deploying process documentation for the Enterprise Field Operations organization with Lumen. In this role, you will partner with various organizations to take their business needs and transform them into efficient, actionable processes that will enable our Field Operations team to deliver world class networks and technology to our customers. You will use your knowledge of networking, and eco-system collaboration to develop and define communications on a variety of platforms to drive innovations and improvements into our business model. The Technical Writer is an independent contributor who can work with minimal supervision and who is willing to think creatively and make independent decisions within the scope of their assigned work.
The Main Responsibilities
Gather and analyze technical information through partnerships within Lumen to document new or changing processes.
Write, format, edit, review, and proof procedural and technical process information for technical and nontechnical users.
Assist in planning, scheduling, and tracking documentation work to meet product release dates and deliverables.
Create, edit, and manage communications, maintain and promote grammatical standards.
Ability to apply consistent standards for editing consistency.
Maintain a library of application documentation, cataloging it for internal and/or external use.
Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, business cases, etc.), ensuring a consistent “look and feel.”
What We Look For in a Candidate
Bachelor’s Degree, preferably in a technical field.
5-7 years of experience required in creating documentation for audiences with different levels of technical skill.
Excellent writing, editing, and communication skills.
Exceptional organizational skills.
Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.