Tutoring Operations Specialist, CPS (Contractor)
Remote – United States
Part time
Req_9819
A pioneer in K12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.
A pioneer in K12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help all students build a strong foundation in early reading and math. All of our programs provide teachers with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than seven million students in all 50 states. For more information, visit amplify.com.
Amplify has provided core curriculum, intervention resources, digital assessments, and high-impact coaching and professional development to support data-driven instruction among K-12 educators for nearly two decades.
Amplify Tutoring launched in response to heightened student needs driven by disruptions in schooling and unfinished learning as a result of the COVID-19 pandemic. High-dosage tutoring has gained national momentum as a proven research-based support to close achievement gaps for students. This is an opportunity to join an innovative team helping schools, districts, and states to scale high-impact tutoring programs and meet student needs. Amplify works in close partnership with districts and states on an array of tutoring initiatives, including: providing small group reading tutoring directly to district students through Amplify Tutors; providing tutoring materials, professional development, and program management for district-managed implementations; and providing high-impact tutoring consultancy services to support districts in designing their high-impact tutoring program.
The Amplify Tutoring team is looking for a customer focused Tutoring Operations Specialist, CPS. The Tutoring Operations Specialist, CPS will support two critical functions in Chicago tutoring services, operations support and data management. This role will support the design, development, and distribution of data that provides insight into program performance and assist the project manager in the creation and implementation of systems and structures to scale our tutoring services and ensure successful and seamless implementation and customer success in Chicago.
Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.
Data management:
The quality and efficacy of data produced in this role is paramount, and this role will help develop and adhere to quality control processes to ensure data integrity. The ideal candidate is detail oriented, has experience working with Google Suite, specifically Google Sheets and Google slides to develop and present a coherent data/implementation narrative for the internal team and external stakeholders.
Operations:
Ensuring all tutoring services provided by Amplify are executed with success is a critical function of the Operations Specialist, CPS role. This individual will coordinate operational processes across multiple internal teams, including Tutoring Program Management teams, mclass setup support teams, and Site Directors to ensure that tasks that are needed to deliver high quality tutoring are appropriately executed and implemented with fidelity. A successful candidate will be skilled at setting up spreadsheets, prioritizing tasks and following through on self directed projects.
Responsibilities:
- Collaborate with the department manager, key partners, subject matter experts, non-technical collaborators, technical resources, and developers to define project scope, and complete project work within deadlines.
- Track and communicate request status, issues, risks and decisions to management.
- Coordinate, organize, and prioritize multiple projects in a fast-paced environment for timely deliverables.
- Perform detailed Quality Assurance of peer work to ensure excellent quality outcomes.
- Stay current on updates and quickly acquire proficiency in new technologies and tools, as needed, to meet business needs
- Manage and improve existing reports/dashboards.
- Perform complex data analysis as needed
- Isolate inconsistencies in datasets and resolve their root causes.
- Coordinate and execute processes to support the initial preparation, scheduling, updating, delivery and execution of services.
- Develop recommendations that result in improved efficiency, productivity, quality, and operations savings as we scale and build new services.
Basic Requirements:
- 3+ years of experience maintaining business and operational processes to support the delivery of services
- Demonstrated experience managing robust project plans and project information involving multiple stakeholders.
- Strong Knowledge and proficiency with Excel and Google Sheets
- Proficiency in Google Suite and Microsoft Office
- Developing data models and algorithms
- Strong verbal and written communication skills
- Experience in statistics, data analysis, and research methods
- Ability to learn and adopt new tools and methods for data collection and reporting
- Experience driving self-directed projects
- Comfortable learning new platforms
- Strong problem solving skills
Preferred Requirements:
- Experience with data structures and reporting in Google Studio
- Background in education or in edtech, ideally in Business Data or Customer Support
- Experience leading organizational change and/or process improvement projects
- Google Sheets (auto populate dynamically from multiple data sources, develop advance formulates, Google App Scripts for spreadsheet automation)
- Experience working in K-12 education is a plus
- Strong teamwork and interpersonal skills
- Ability to function in a fast-paced, entrepreneurial service and support culture
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.