Webinar Production Assistant at Northstar Travel Group

Job Title: Webinar Production Assistant

Location: Remote

Job Category: Digital

Northstar Travel Group is the largest and most trusted B2B travel media and information company in the world. At Northstar, our mission is to generate insights and inspire change in the travel, meetings and hospitality industries with thought-provoking content, impactful solutions, and engaging experiences for business leaders. We believe that travel connects us to new people, places and experiences around the world, transforming our understanding of humanity.

We are looking for a Webinar Production Assistant to join our BTN Group team. You will be responsible for building, technically supporting, and executing live Video Webinars with our clients. This role will also be involved in supporting the marketing functions which run in tandem with the webinar.

The Webinar production process is made up of registration setup, managing the marketing schedule, running the live webinar and handling all technical issues during that time, and post event reporting. You will also get to participate in the marketing function, which includes promoting the webinars through social media, and other channels such as email. You must have the ability to manage complex schedules and multiple deadlines. You will get to work closely with internal stakeholders and will be forward-facing to customers during the live event, so it’s critical to remain calm under pressure. The Digital Associate will report to the Senior Digital Director.

This is a remote position and is open to candidates based in the United States, although candidates based in New Jersey are preferred. We also have an office in Secaucus, New Jersey for those who favor to be in an office.

What You’ll Do:

  • Manage the successful completion of 5-7 webinars running per month

All Webinar Creation and Setup includes:

  • Managing the Webinar Schedule
  • Working closely with Internal Stakeholders (Content Solutions and Editorial)
  • Building the webinar registration pages, email confirmations and live platform
  • Pretesting of all registration/webinar pages to make sure it’s all accurate
  • Booking email promotion and website banners
  • Booking these emails and website banners in our order entry system (NetSuite)
  • Accessing and sending Registration reports and any other reports as needed
  • Post the webinar information on BTN.com CMS
  • Social Media posts of Content Solutions webinars
  • Working one-on-one with clients to perform speaker training

Day of the Webinar:

  • Running all technical webinar production
  • Working with speakers and moderators to make sure they have good technical connections
  • Troubleshooting any issues that arise

Live Technology Support Includes:

  • Setting up live stream and encoding
  • Switching cameras
  • Adding lower thirds
  • Handling any troubleshooting that might occur
  • Answering technical questions

Additional Responsibilities

  • Support for other marketing campaigns and efforts within the department as needed
  • Support for other requested activities like Virtual Events

Who You Are:

  • Strong technical passion for executing a live production
  • Thrive under live pressure
  • Makes quick decisions
  • Basic HTML and Photoshop Skills for email and registration page creation
  • Excellent verbal, written, and presentation skills
  • Excellent organizational and project management skills; organized with ability to multi-task, prioritize, work quickly and to tight deadlines
  • Self-starter
  • Working knowledge of Cvent Attendee Hub a plus
  • Strong/proven collaboration skills
  • Excellent customer service skills
  • 1 + years’ experience in a similar role with experience in production of webinars of virtual events
  • Previous experience in a broadcast environment
  • BA or BS degree preferred

Our Response to Covid-19:

All Northstar new hires, as well as existing employees who attend events and/or come into contact with other employees, are required to be fully vaccinated against COVID-19 and demonstrate documentation toward the same.