Title: Customer Literature Technical Writer
Location: United States
Location: Work from home
Job Type: Contract
Industry: Automotive
Talascend is seeking qualified candidates to apply for a remote Customer Literature Technical Writer position with a leading automotove manufacturer.
RESPONSIBILITIES:
- Create complex SharePoint lists with multiple workflows, focused views, and specific access
- Work with customer literature team to determine publications needed for each program
- Manage both centralized and program-specific SharePoint lists of owners manual (OM) titles, engineers, managers, technical authors, and program leads, and implement name changes as required
- Develop and implement improvements in SharePoint pages as needed
- Modify, delete, and add content to SharePoint site as requested
- Extract lists of OM titles from content management system
- Modify views and adapt lists according to the OM development phases
- Explain SharePoint features to other team members, train new team members, and refresh training as needed
- Provide program status reports as needed
- Develop solutions for SharePoint issues as needed
- Follow the customer literature schedule milestones
- Test new SharePoint features before deployment
- Support the implementation of Power BI for customer literature
- Maintain records per Information Lifecycle Management (ILM) record retention policy for all programs and development phases and ensure this information remains accessible to company
- Exhibit cultural behaviors, which include: Its On Me, Winning with Integrity, One Team, Be Bold, Look Ahead, Innovate Now, Be Inclusive, and Think Customer
REQUIREMENTS:
- Bachelors degree in related discipline or equivalent experience
- Proficient with Excel, Access, SharePoint, and SharePoint tools (e.g., Workflows, SharePoint Designer, InfoPath, Power Query, etc.)
- Ability to multi-task and manage multiple initiatives without direct supervision
- Excellent oral and written communication skills
- Strong interpersonal skills and ability to work effectively and harmoniously with others
- Ability to work efficiently and effectively in both virtual and in-person work environments
PREFERRED:
- 5 years or more of work experience with business data analysis and project execution
- Experience in IT project management, requirements definition, process definition, testing, and IT strategy development
- Experience working with content management systems
- Development experience/background
- Proficient with Power BI and other reporting tools
- Working knowledge of Visio or other process flow tools
- Ability to facilitate sessions with end users, ask probing questions to elicit business process discussion, and create process flow diagrams
- SharePoint certification is a plus
- JAVA and HTML knowledge
- Preferred Work Schedule: Monday thru Friday. Core hours are 9am to 3pm
- Work Site Description: Work From Home (WFH)