Senior Billing Representative at UnitedHealth Group

Title: Senior Billing Representative – National Remote

Location: Dallas TX US

Job Category: Customer Service and Claims
Job Type: Full-time

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Are you looking for a chance to get your foot in the door with a great company? You’ve found it here. Already one of the world’s leading health care companies, Optum, part of the UnitedHealth Group family of businesses, is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. Here, you’re not just working. You’re making great things happen for the people who rely on us for health care across the United States. You’re part of an elite team that’s equipped with the best tools and resources, the most thorough training and learning opportunities and a mission that can inspire you every day.

Healthcare isn’t just changing. It’s growing more complex every day. ICD – 10 Coding replaces ICD – 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.SM

As the Senior Billing Representative Group Lead you will work by phone or correspondence to gather information and generate accurate billing statements to our customers for their insurance premiums. This is an excellent opportunity for someone with office experience who is interested in moving into a new area while learning additional skills

This position is full – time (40 hours / week). Employees are required to work our normal business hours of 7:00 AM – 3:30 PM CST (Central Standard Time zone). Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Implements strategies and recommends related improvements / enhancements
  • Researches, obtains, and enters missing information / demographics for completion of accessions
  • Conducts data entry for completion of accessions
  • Demonstrates competency in eligibility, billing and receivable systems and associated applications
  • Educates external customers on how to provide complete billing information and avoid additional contacts for information
  • Informs customers of billing problem/issue findings and resolution as appropriate
  • Makes outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information
  • Answers inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquires or resolve issues
  • Responds to account inquires through written correspondences if unable to resolve via phone
  • Handles sensitive client and patient interaction
  • Maintains timely, accurate documentation for all appropriate transactions
  • Generates and/or distributes reports and documentation to internal or external client to obtain missing information
  • Reports problems, errors, and denial trends to management including PHI breaches
  • Ability to work independently and as part of a team
  • Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance

Required Qualifications:

  • High School Diploma / GED OR equivalent work experience
  • 1+ years of prior knowledge and experience in customer services, phone support role, OR medical billing office
  • 1+ years of medical terminology experience
  • Demonstrated ability in using computer and Windows PC applications, which includes keyboard and navigation skills and learning new computer programs
  • Understanding of multiple billing requirements across varied payers and states
  • Ability to successfully complete the new hire training and demonstrated proficiency
  • Consistent attendance with the ability to meet work schedule including the training period
  • Ability to work any 8-hour shift between the hours of 7:00 AM – 3:30 PM CST (Central Standard Time zone)

Preferred Qualifications:

  • Some College (or higher)
  • Certified medical coder OR involved with medical coding
  • Prior experience in a call center setting

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Ability to resolve calls, avoiding escalated complaints
  • Ability to exhibit empathy and be courteous to callers
  • Ability to triage and handle escalated situations
  • Ability to work in a fast – paced environment
  • Ability to adapt to changes.
  • Ability to develop and maintain client relationships
  • Ability to have Excellent communication skills, both verbal and written
  • Ability to multi – task

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $18.17 – $32.26. The salary range for Connecticut / Nevada residents is $20.00 – $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives