Software Architect at Twilio

Title: Software Architect (L6) – Flex Architecture

Location: Remote – US

See yourself at Twilio

Join the team as our next Flex Architect

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to work with Engineering and Product to define the architectural roadmap for Flex.

Flex is looking for a seasoned software architect with deep experience with distributed systems and platform engineering principles. You are passionate about operational excellence and know how to build software that delivers it. You are able to think at scale, define, and meet stringent availability and performance SLAs while ensuring quality and resiliency challenges across our diverse product and tech stacks are addressed.


In this role, you’ll:

  • Engage with Flex and other Twilio teams to provide a vision for a data in transit and rest where multiple teams and customers contributes to
  • Deliver mechanisms for reduce engineering toil
  • Ensure Flex builds a resilient, scalable and programmable platform to our customers
  • Work closely with Product to generate a roadmap and adhering to principles
  • Work closely with Engineering teams to ensure that solutions are compliant, reliable, scalable and loved by our customers


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Minimum of 7 years of experience in designing platforms platforms
  • Are an API first developer who understands the power of platforms
  • Expert knowledge of relations and non relational datastores
  • Expert knowledge of queuing and messaging systems
  • Expert knowledge of schemas and IDL framework to support data at rest and transit
  • Domain driven design experience
  • Can successfully lead teams through very challenging engineering problems
  • Excellent communicator and consensus builder
  • Have demonstrated the ability to design complex systems in an iterative and evolutionary manner
  • Have the ability to balance long-term objectives with urgent short-term needs
  • Partner with Product to define tangible product objectives and work with engineering on how best to achieve them
  • Public cloud experience, AWS, Azure, GCP, OCI


  • AWS expert, knowledge of Aurora, DynamoDB, ElasticCache S3, SQS, SNS
  • Kafka, MySQL experience
  • DeveloperXP champion incrementally improving productivity of engineers
  • OpenAPI, AsycAPI, grpc experience
  • Leading inter team and inter organization initatives, preferably with hands on experience delivering prototypes


This role will be remote based on US East coast

Approximately 5% travel is expected

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is $213,120 – $266,400
  • Additionally, this role is eligible to participate in Twilio’s equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.