Operations Cost Analyst at Zoom Video Communications

Operations Cost Analyst


Remote, United States

Bay Area, California, United States

Engineering Operations (EO)

Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom’s Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.


  • Responsible for managing Data Center and Carrier Expenses.
  • Perform monthly Carrier and Data Center Expense analysis to support cost reduction initiatives.
  • Evaluate and track Global Carrier rate plans, contracts, and inventory.
  • Review invoices for abnormal usages, rate accuracy and determine course of action to remediate.
  • Assist Lead/Senior Analysts to build COGS (cost of goods) Reports for Leadership.
  • Support data collection and utilization to perform cost analysis of the Organization’s operation.
  • Support the monthly close and forecasting process by working closely with accounting in reconciling month-end close numbers with forecast, and continuously refining forecast variables.
  • Collaborate with Zoom Account Payable and Finance Team to manage Purchase Orders, track and verify that products and services are received promptly and accurately and ensure timely payments are made to Vendors.
  • Support rate comparison functions for Zoom Business Units.
  • Support Data Center Project Management team with purchase order submittal.
  • Assists in training and other team building efforts.


  • Bachelor’s Degree with a major or emphasis in Finance, Accounting, Economics, Data Analytics, or related fields.
  • 2-4 years of related experience in Finance, Accounting, and/or Data Analysis.
  • Experience developing business cases, financial forecasts, pricing analysis, and cost reduction initiatives using data analysis tools and applications.
  • Experience driving business processes improvements through people, processes & systems.
  • Ability to communicate business concepts to non-technical audiences and explain complex financial topics in a clear & concise manner.
  • Ability to adapt to priority changes, significant ambiguity and perform under minimal supervision.
  • Demonstrates working knowledge in Accounting and Finance.
  • Proficient with Financial Applications (e.g. Oracle ERP), Google Workspace, Atlassian products (e.g. Jira, Confluence), and work management platforms (e.g. Asana).
  • Must be detail oriented, display a high degree of professionalism and be able to meet established deadlines and deliverables.