Regional Practice Administrator at Ventra Health

Regional Practice Administrator


Job Summary:

  • The Regional Practice Administrator is responsible for developing and maintaining deep account relationships with clients and establish Ventra Health as a long-term partner in emergency medicine billing. This role will also function as the team leader for the Client Account team within the organization.


Essential Functions and Tasks:

  • Work closely with clients identified as at-risk to improve service and strengthen the partnership
  • Responsible for all client accounts of their team including those managed by Client Service Administrator
  • Mentor client Administrators and Client Support by providing coaching opportunities, and educational expertise
  • Manage and report the status of client issues, satisfaction, and success to executive management monthly
  • Document KPI for all clients monthly and conduct annual 360 practice review and update priorities in CRM
  • Indirectly supervise CSA work and support CSA with problem solving solutions, as needed
  • Travel to client sites to conduct start-up meetings, quarterly, or semi-annual reviews and/or sales presentations, as needed
  • Communicate MIPS program information and performance to clients
  • Create and develop blogs and/or white papers and participate in speaking engagements to position the organization as a top leader in emergency medicine billing


Education and Experience Requirements:

  • Bachelor’s Degree in related field or equivalent training and/or equivalent experience required
  • Five (5) years of client services and medical billing experience preferred
  • Effective oral and written communication skills
  • Ability to oversee multiple priorities

Knowledge, Skills, and Abilities (KSa’s):

  • Knowledge of how and when to involve key players and effectively use internal employer resources to provide the best solution
  • Strong relationship development skills
  • Strong oral, written, and interpersonal communication skills
  • Strong word processing, spreadsheet, database, and presentation software skills
  • Ability to handle most inquires and questions independently
  • Ability to effectively present information and respond to questions from groups of executives, managers, clients and customers
  • Ability to work well under pressure
  • Ability to work independently
  • Ability to take initiative and effectively troubleshoot while focusing on innovative solutions
  • Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately
  • Ability to remain flexible and work within a collaborative and fast paced environment
  • Ability to effectively communicate with all levels of an organization
  • Ability to communicate with diverse personalities in a tactful, mature, and professional manner
  • Basic use of computer, telephone, Internet, copier, fax, and scanner
  • Touch -typing skills, 40 wpm required, 50 wpm preferred
  • Understand and comply with company policies and procedures
  • Basic knowledge of Outlook, Word, and Excel


  • The Regional Practice Administrator will be expected to travel 25% of the time or as the job requires.