Senior Manager, Content Design – Finance Team at Zillow

Senior Manager, Content Design – Finance Team



time type

Full time

job requisition id


About the team
The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more (!

– We are a multidisciplinary team of user experience practitioners, including research, design, and content. Content design is a distinct team within the greater design organization.

– We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.

Our team cares deeply about solving problems for real people customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role
As a content design senior manager on the Finance team, you will play an integral role in the design process by developing positive relationships with partners, providing mentorship to content designers, and working with product teams to elevate quality. Above all, managers create an open, inclusive, and trusting environment where teamwork and cooperation are valued.On the Finance team, we help buyers discover financial resources and prepare them to take the financial steps vital to buying a home.

Manage a team of 4 content designers and lead content strategy activities across several business areas within the Finance team
Build meaningful relationships with partners, executives, and other managers
Advocate for content quality and inclusive language throughout the product design and development process
Help content designers define customer problems, develop compelling strategies, and get support for their proposals
Evaluate content designers’ work and provide guidance and mentorship to develop skills
Define scope, timelines, resources, and prioritization for your team’s projects
Coordinate with other managers to plan projects and anticipate challenges
Help team members understand how their work and priorities align with company objectives
Recruit new talent and elevate the content design practice at Zillow
Contribute, learn, grow, and have fun
This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $167,100.00 – $266,900.00 Annually. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are
What are we looking for?

Strong communication and collaboration skills
At least three years as manager of content designers, leader of a content team, or similar role
10+ years as a content designer, product content strategist, or similar role
Experience working optimally with diverse, cross-functional product teams
Experience developing ideas, strategies, frameworks, and words that get meaningful results for customers and business
Experience presenting strategies to partners and advocating for user needs
Experience translating hard-to-understand concepts into clear, user-friendly language
Experience with A/B testing, usability testing, and other methods of evaluating quality
Experience developing standards, processes, and guidelines to help teams do better work
Experience providing content mentorship and coaching to help others meet content quality standards
Experience making effective decisions and managing multiple projects at once
Expertise with content strategy, product narrative, and information architecture
Expertise with UX writing, voice and tone development, and inclusive content standards
Examples of critical thinking, creativity, risk-taking, and problem solving in design projects
Please submit a portfolio (if available) and resume with your application.

Here at Zillow, we value ALL candidates with a diverse set of backgrounds, experience, and skills. If you have experience and meet at least some of the criteria, we encourage you to apply!

Get to know us
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you’re in, you will play a critical role in making this vision a reality.