Collections Specialist
FullTime
Professional
Requisition ID: 1120
Position Title: Collections Specialist
Department Name: ADMIN: Finance
Reports To: Manager, Account Receivable
Location: Remote
FLSA: Exempt
Position Summary:
The Collections Specialist is responsible for posting cash receipts, identifying delinquent accounts, and working with customers to facilitate payment of receivables. In this critical customer-facing role, you will serve as a customer service problem solver who assists the client in resolving questions and problems with invoices and removes obstacles to payment.
Essential Duties and Job Responsibilities:
• Post cash receipts to proper customer accounts on a daily basis
• Professionally conduct collections process
• Identifies delinquent accounts and contact customers to determine reason for overdue payment
• Provide additional information and backup data to client to facilitate payment
• Document all communications with clients
• Collaborate with supervisor and sales to finalize credit/debit memos as needed
• Notify supervisor of potential collection problems
• Ability to research credit balances on customer accounts
• Complete vendor forms as requested by customers
• Assist with responding to requests in the accounts receivable mailbox
• Train as backup for billing customers and generating invoices
• Communicate effectively, promptly, and professionally with internal and external clients including co-workers and customers
• Other related duties as required
Requirements:
• Bachelor’s Degree in Accounting, Finance, or related field, or equivalent experience
• Proficiency in MS Office including Microsoft Excel
• Experience with NetSuite and Salesforce a plus
• Strong analytical, problem-solving, and organizational skills
• Focused with strong attention to detail
• Ability to handle confidential information and data
AA/EOE/M/F/Disabled/Vet
This company is an affirmative action/equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.