Collections Specialist at Omnigo Software

Collections Specialist



Requisition ID: 1120

Position Title: Collections Specialist

Department Name: ADMIN: Finance

Reports To: Manager, Account Receivable

Location: Remote

FLSA: Exempt

Position Summary:

The Collections Specialist is responsible for posting cash receipts, identifying delinquent accounts, and working with customers to facilitate payment of receivables. In this critical customer-facing role, you will serve as a customer service problem solver who assists the client in resolving questions and problems with invoices and removes obstacles to payment.

Essential Duties and Job Responsibilities:

• Post cash receipts to proper customer accounts on a daily basis

• Professionally conduct collections process

• Identifies delinquent accounts and contact customers to determine reason for overdue payment

• Provide additional information and backup data to client to facilitate payment

• Document all communications with clients

• Collaborate with supervisor and sales to finalize credit/debit memos as needed

• Notify supervisor of potential collection problems

• Ability to research credit balances on customer accounts

• Complete vendor forms as requested by customers

• Assist with responding to requests in the accounts receivable mailbox

• Train as backup for billing customers and generating invoices

• Communicate effectively, promptly, and professionally with internal and external clients including co-workers and customers

• Other related duties as required


• Bachelor’s Degree in Accounting, Finance, or related field, or equivalent experience

• Proficiency in MS Office including Microsoft Excel

• Experience with NetSuite and Salesforce a plus

• Strong analytical, problem-solving, and organizational skills

• Focused with strong attention to detail

• Ability to handle confidential information and data


This company is an affirmative action/equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.