Project Specialist (Compliance, Systems Solutions Champion) at International Organization for Migration

Vacancy Notice

Open to Internal & External Candidates

Position Title

Project Specialist (Compliance, Systems Solutions Champion)

Classification, Position Grade

General Staff, Grade G6

Duty Station **

Jordan, Amman

Type of Appointment

One Year Fixed Term Contract – with possibility of extension**

Date of Issue

14 Feb 2022

Closure Date

28 Feb 2022

Vacancy No.


Organizational Unit

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment.

Internal and external candidates are eligible to apply to this vacancy.

For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context and Scope

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to 45,000 or more individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Middle East and North Africa (MENA). RSC MENA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arrivals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

The USRAP has asked RSC MENA to identify a System Solution Champion to engage RSC staff on activities relating to the development of a new Worldwide Refugee Admissions Processing System (WRAPS) software solution to support refugee processing currently conducted using WRAPS. The System Solution Champion will serve as the RSC’s primary contact for receiving and sharing progress updates related to the development of the new software solution from the Refugee Processing Center (RPC); and facilitating feedback from the RSC on the creation of the new refugee processing system with the RPC. The System Solution Champion will actively monitor and facilitate User-Acceptance Testing (UAT) at the RSC throughout the development of the new software solution, engaging the proper RSC staff and coordinating feedback back to the RPC. The System Solution Champion will also take the lead in engaging with the RPC

On current WRAPS functionality and development.

System Solution Champions play an important role in reaching staff and providing communication and support to front-line users.

Under the overall supervision of the Project Manager and the direct supervision of Compliance Project Officer, the Project Specialist (Compliance, Systems Solutions Champion) has the following duties and responsibilities:

Core Functions / Responsibilities:

  1. Serve as the primary change champion for each RSC and the primary point of contact (POC) to drive communication between the RPC Minimal Viable Product (MVP) build /development team and the RSC. Serve as the primary POC for the RPC MVP build /development team and liaise with RPC staff in order to maintain awareness of and active relationships with relevant POCs needed to review new functionality.
  2. Serve as the focal point for RPC engagement related to review, verification or validation of the development of the new solution, as well as other RPC-driven changes.
  3. Participate in ad-hoc committees and working groups comprised of representatives from the RPC, RSC, and external partners responsible for the development of the new MVP solution. Leverage knowledge and expertise in the current WRAPS processes and technology solutions to support these discussions.
  4. Support RPC MVP build /development team with Design and Deployment considerations by analysing new requirements, design, and build for accuracy and relevancy, with recommended revisions. Work with the RPC MVP build /development team to ensure system requirements are testable.
  5. Maintain a thorough and current awareness of RSC and RPC policies, plans, initiatives and developments that impact or otherwise influence RSC caseworkers and staff.
  6. Facilitate and execute UAT at the RSC on at least a quarterly basis, working with RSC staff members to incorporate broad feedback. Use available RSC resources to fully test and further build on system knowledge and associated workflows, as well as prepare colleagues for the MVP solution change.
  7. Maintain and update testing documentation and provide UAT results and feedback to the RPC. Participate and/or facilitate test scenarios and reviews/communicates with the RPC throughout the testing life cycle to ensure escalation of issues as appropriate.
  8. Plan and coordinate various opportunities for RSC involvement in in the practice, collaboration, interaction and education of the new system with the RPC MVP build /development team. Provide RSC with the latest updates on MVP system development and support knowledge sharing back to respective units.
  9. Become a subject matter expert (SME) on the usage of the new system to participate in ‘Go-Live’ activities as a local resource at the RSC and SME.
  10. Perform other duties as assigned.


· University degree from accredited academic institution with minimum Four years of relevant professional experience; or completed secondary education with minimum Six years of relevant professional experience.


· Deep understanding (5+ years required) of knowledge of current RSC and/or USRAP, policies, and standards and WRAPS system processes and system steps.

· General familiarity with RPC and USRAP programmatic responsibilities, processes, and policies.

· Ability to work with a high degree of autonomy in planning, organizing, and carrying out the assigned responsibilities, including coordinating activities with professional staff.

· Ability to communicate with all staff throughout the RSC and RPC.

· Familiarity with iterative software development methodologies and delivery is a plus Experience testing web-based solutions is a plus


· Excellent analysis, evaluation and problem-solving skills.

· Excellent written and oral communications skills in English.

· Proven ability to handle multiple tasks simultaneously.


Fluency in English and Arabic is required.**

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.


· The appointment is subject to funding confirmation.

· Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances

How to apply

  • Interested external candidates are invited to submit their applications plus a cover letter via Akhtaboot website, by 28 Feb 2022 at the latest, referring to this advertisement and VN # 149779
  • Interested Internal candidates need to submit their application plus a cover letter to by 28 Feb 2022**,** their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal indicating the vacancy number and position title as mentioned in the vacancy notice he/she applied for in the email Subject line. Any application without this information in the subject line will be excluded from the applications.

Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the Akhtaboot website

Posting period:

From 14 Feb 2022 – 28 Feb 2022